Terms & Conditions

ECT Compliance

The ECT Act states when goods or services are offered, by way of electronic transactions the following must be made available:

  • Full name:  Echo Valley Coffee
  • Main Business:  Coffee roasters, Coffee blenders, Coffee wholesalers
  • VAT Number:
  • Address for the receipt of legal services:  P.O. Box 394, Port Shepstone, 4240
  • Contact Number:  Cell +27(0)82 445 0163, Fax +27(0)86 508 2598
  • Office bearers:  R.T. Cain, S.A. Cain
  • Webmaster:  info@echovalleycoffee.co.za
  • Website:  www.echovalleycoffee.co.za
  • Official email address mailto:  info@echovalleycoffee.co.za


Site use

You may only use this site to browse the content, make legitimate purchases and shall not use this site to make any speculative, false or fraudulent purchase.  The user may download and print the content of the Website, provided that such use is for private, personal, educational, and/or non-commercial purposes only.


Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purchase and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.  The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including - without limitation - data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages.  The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Our Rights

We reserve the right to:

  • Modify, withdraw, temporarily or permanently, the Website (or any part of) with or without notice.
  • Change these Conditions from time to time, and your use of the Website following such change shall be deemed to be your acceptance of such change.  It is your responsibility to check regularly if the Conditions have been changed.  If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  • We will endeavour to maintain the Website.  The Website is subject to change from time to time.  You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy

We will take al reasonable steps to protect the user's personal informaiton.

Information gathered in the online forms on the website is used to identify users that subscribe to this service.  The information will not be used for anything other than which is stated in the T&C's of use for this service.  None of the information shall be sold or made available to anyone.

The Site may collect certain information about your visit, such the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to our site.  This information is used to help improve the Site, analyse trends, and administer the Site.


Hyperlinks to Third Party Sites

In an attempts to provide value to our Users, we may provide links to other websites or resources not controlled by Echo Valley Coffee and such hyperlinks do not imply any endorsement, agreement on or support of the content, products, and/or services of such target sites.

Echo Valley Coffee does not editorially control the content, products and/or services on target sites and shall not be liable, in any manner whatsoever, for the access to, inability to access, use, and inability to use or content available on or through target sites.


Availability of Products

Should we have available stocks; orders will be dispatched on Thursdays (excluding public holidays) after payment validation.

Should a product not be in stock, we shall advice you by email, offering an alternative product or a refund.

Every effort will be made to dispatch your order on time.  Unforseen circumstances may cause delays.  Should we be faced with such an occurence we will contact you via email and provide a revised delivery date if such delays occur.


Delivery Policy

When completing an "online order" you will receive an invoice via email.  Check invoice thoroughly.  Confirm your order via email or fax to Echo Valley Coffee.  Our banking details will be supplied for payment.  On receiving your confirmation, legal obligtions arise and your right to refund of monies paid in any way agreed by us are limited by our Terms & Conditions.  You may not make any purchase through this site unless you understand and agree to all terms and conditions.  Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase.

If you have any queries please contact us before making any purchase through this website.


Privacy Policy

All transactions will be processed in South African Rand (ZAR).

All prices listed on Echo Valley Coffee website exclude VAT.  VAT currently charged at 15% will be added to invoice.  Goods shipped to addresses within the borders of South Africa are covered by South African Post Office shipping policy.  Shipping charges are calculated using S.A. Post office counter-to-counter service.  Should you require other forms of shipping, such as courier services, this will be charged for accordingly.

Shipping charges for International orders are quoted for, using S.A. Post Office International Parcel Services;  we are not responsible for any additional charges payable, such as insurance and local taxes, including local VAT and duties.  Should you wish to use other forms of delivery such as International couriers, this can be arranged but will be charged for accordingly.

Echo Valley Coffee shall not be held responsible for the failure of any carrier to deliver on time and within their scheduled times.  Parcel Tracking Number will be supplied if requested for your order.


Payment Options

Payment in South African Rand (ZAR) may be made using one of the following formats:

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online.  Once you have received our banking details, add Echo Valley Coffee as a beneficiary on your Internet banking and use your surname in the reference line for your payment.  Select bank to notify beneficiary of transfer.  This will ensure speedy processing and delivery of your orders.

Direct Deposit

Made at a bank into our bank account.  Please email (sales@echovalleycoffee.co.za) or fax (086-583-6731) the deposit slip to us quoting your surname in the reference line unique number.  Please note that should you deposit a cheque a fourteen working day clearance period will be applied before shipment.

Please note:  In the event of any monetary refund this amount will be South African Rands (ZAR), irrespective of any currency fluctuations since the original payment.  Any refund will be made using the same format as the original payment.


Order Processing

Order processing will not begin until we receive a confirmed order and full payment.


Return Policy

Should you for any reason wish to cancel your purchase you will be liable for a 20% handling fee.  You must advise us by email or fax of your cancellation within 48 hours or receipt of your parcel and the person who made the original purchase must sign any such cancellation.  The goods must be returned to us undamaged in the original packaging within 14 days.

Please note that a refund will only be made once the goods have been received by us, undamaged.  You are responsible for the cost of the return, and it is in your own interest to ensure that parcels are insured and that you use a courier that offer a tracking service.  Echo Valley Coffee will not be held responsible for the non-receipt of returned goods.

Damaged Goods

In the unlikely event that any goods are delivered damage you must advise us within 48 hour of receipt, by email or fax.  We reserve the right to either replace the damaged goods or if this is not possible to refund the purchase price.


Law

The conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time.  Changes to these Terms and Conditions will become effective upon such changes being posted to the Website.  It is the user's responsibily to periodically check these Terms and Conditions on the Websiet for changes or updates.